Sogyo Solutions

SCREEN MONITORING
FOR BPO

"Your agents productive, no matter where they are."

Monitor your agents in real-time.

BPO_MONITOR::AGENT.EXE

Agents Performance

REAL-TIME SUPERVISION

ON
Status
Agent 01: Client CallACTIVE
Agent 02: CRM Data EntryACTIVE
Agent 03: Idle (3m)WARNING
Agent 04: Support TktACTIVE
Agent 05: UnauthorizedALERT
● LIVE_STREAM LATENCY: 24ms

Employee Monitoring and Productivity.

The way we work has changed, and so supervision must evolve, moving from policing in a crowded office to modern data analytics delivered by employee devices in real-time, no matter where they are.

This new form of supervision gives managers detailed individualized information, indications and proof of negligent actions, as well as consolidated reports capable of evidencing not only group trends but also notable cases, both positive and negative.

Now companies can maintain control while offering hybrid or 100% remote work schemes. Discover the solutions we have for the new way of working.

We offer BPO / screen monitoring tools from: